Instructions for Using the ARS Client Center
The ARS Client Center is a user-friendly online platform designed to help clients manage their travel medical insurance policies efficiently. Below are step-by-step instructions to navigate and use the Client Center effectively:
Logging In
- Access the Client Center: Open your browser and visit the ARS Client Center login page. https://www.azimuthrisk.com/client_login.php
- Enter Login Credentials:
- Client Login Id: Enter the Client Login Id associated with your account.
- Password: Enter your password.
- Forgot Password?: Simply type the Policy Number you originally registered with us in to the box below - and click 'Send'. We'll then e-mail you your password immediately.
- Log In: Click the "Log In" button to access your dashboard.
Navigating the Dashboard
The dashboard provides an overview of your account. Key sections include:
- Policy Overview: View active and past policies at a glance.
- Claims Status: Check the status of submitted claims.
- Messages: Review correspondence from ARS.
- Account Settings: Update your contact information or password.
View Policy Details
- Navigate to the "My Policies" tab.
- Click on a specific policy to view its details, including coverage dates, benefits, and premium payments.
Managing Policies
Renew a Policy:
- Select an eligible policy.
- Click the "Renew" button and follow the steps to update coverage and make payment.
Download Documents
- Access policy documents, ID cards, or certificates by selecting the appropriate document in the policy details section.
- Click "Download" to save the file to your device.
Submitting a Claim
- Navigate to Claims Section: Click on the "Claims" tab.
- Start a New Claim:
- Click "Submit a Claim."
- Fill out the claim form with required details, including incident date, type of service, and provider information.
- Upload supporting documents (e.g., receipts, invoices, medical reports).
- Review and Submit: Double-check the details and click "Submit." You’ll receive a confirmation email with your claim reference number.
- Track Claim Status:
- Return to the "Claims" tab.
- Locate your claim in the list to view its current status.
Updating Your Account
- Edit Profile Information:
- Go to the "Account Settings" tab.
- Update personal details such as address, phone number, or email.
- Click "Save Changes."
- Change Password:
- Select "Security Settings."
- Enter your current password, then create and confirm a new one.
- Click "Update Password."
Getting Support
- FAQs: Visit the "Help" section for answers to common questions.
- Contact Customer Support:
- Use the "Contact Us" form available in the dashboard.
- Provide details about your issue or inquiry and submit the form.
- You can also call the ARS support team at the number provided in the platform or your policy documents.
Logging Out
When you’re finished, click on your profile icon (top-right corner) and select “Log Out” to securely exit the platform.
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